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General Logistics Systems
Germany GmbH & Co. OHG
GLS Germany-Straße 1 - 7
+49 (0)6677 646 907 000
Personally liable partners:
GLS Beteiligungs GmbH, represented by Klaus Conrad, Saadi Al-Soudani, Eberhard Fritze and Martin Seidenberg
General Logistics Systems B.V., represented by James Rietkerk
Commercial registry number:
Bad Hersfeld district court HRA 863
VAT identification number:
Information about online dispute resolution for consumers:
The EU Commission has set up an Internet platform for online resolution of disputes (ODR platform). The ODR platform serves as a point of contact for extrajudicial resolution of disputes relating to contractual obligations arising from online purchase/service contracts. The customer can reach the ODR platform via the following link: http://ec.europa.eu/consumers/odr
Alternative dispute resolution: GLS Germany does not take part in dispute resolution processes in front of a consumer arbitration board.
of General Logistics Systems Germany GmbH & Co. OHG
General Logistics Systems Germany GmbH & Co. OHG (GLS Germany) is a subsidiary of General Logistics Systems B.V., Amsterdam. GLS Germany performs reliable and high quality parcel services as well as express deliveries and logistics related value added products.
Personal data comprises particulars on personal or factual circumstances of a specific or determinable individual. This includes for instance information such as name, address, telephone number and date of birth. Information that cannot be linked to a specific or determinable individual - such as favoured web pages or the number of users on a page - is not considered as personal data.
Security of personal data
GLS Germany is a company which renders postal services for the public or contributes to rendering such services respectively. Regarding the postal services, GLS Germany is obliged to adhere to the postal privacy and is subject to the regulations of the Federal Data Protection Act (Bundesdatenschutzgesetz), the Postal Act (Postgesetz) and the Postal Services Data Protection Regulation (Postdienste-Datenschutzverordnung). All employees of GLS Germany have committed themselves by signature to adhere to data secrecy.
By means of technical and organisational security measures, GLS Germany does its best to protect personal data from loss ormisuse. Personal data is processed only in systems which are protected by appropriate security measures.
Right of provision and correction
You have the right of cost-free provision of information according to section 34 of the Federal Data Protection Act. You have the right of correction, erasure and blocking of personal data according to section 35 of the Federal Data Protection Act.
II. Consignment and consignee data:
Transfer and processing
For carrying out parcel services and therefore fulfilling the contracts with its customers GLS Germany needs consignee data (name, address, postcode, city, country, optionally phone no. and e-mail address).
Consignee data transferred to GLS Germany as well as interface documentation (scans of the parcels at different locations) and the proof of delivery (POD) are processed and recorded by GLS Germany. GLS Germany uses personal consignment and consignee data only for the fulfilment of its contractual obligations. Any further use is not permitted.
The compliance with the applicable statutory regulations on data privacy is an original duty of GLS Germany. The transfer of data by a customer to GLS Germany is no processing of data on behalf of others in the terms of section 11 Federal Data Protection Act.
Additional services like FlexDeliveryService and ShopDeliveryService use the e-mail address or phone number of the consignee to inform him about the status of parcel delivery. We receive the telephone number and/or e-mail address from the consignor, who ordered these additional services. The consignor is also responsible for the proper collection of this data and especially the consent of the consignee to the transfer of his e-mail address and/or telephone number to us.
If you have questions regarding this procedure, please contact your contractual partner (the consignor). You can revoke your consent also as against us.
Information and transmission of data
Generally, only shipper and consignee of a parcel are entitled to receive information on the parcel. GLS Germany provides parcel information to third parties (e.g. governmental authorities) only on the basis of statutory regulations.
Retention and erasure
Proofs of delivery, consignment and consignee data are retained according to the legal retention regulations. Archived data is recorded on storage media accessible only for authorised personnel. After the legal retention period is expired, the data is deleted.
III. Transmitting information via e-mail:
If you want to contact us via unencrypted e-mail, please note that the confidentiality of the transmitted information cannot be guaranteed. Unencrypted e-mails can possibly be read by unauthorised third parties.
IV. Use of GLS website
When using the websites of GLS Germany, especially www.gls-germany.com and gls-group.eu/DE/de/home please consider the following:
Logging of IP addresses
Each time a user accesses a GLS website, data is recorded in a log file. The following data is temporarily recorded: Date and time of request
The logfile data is anonymously analysed for statistical purposes. Statistical reports are used to evaluate the usage of the GLS websites. In particular, the order in which the pages are visited and the path taken between pages is shown. This is intended to give GLS Germany an indication how the usability of the website can be improved further.
Among other functionalities the open area provides a contact form. Personal data entered in the contact form such as name, street, postcode, cityetc. is required for processing your enquiry and will not be passed on to third parties.
The GLS website uses Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses so called "cookies", i.e. text files that are saved on your computer, allowing an analysis of how you use the web site. The information about your use of this web site, generated by the cookie (incl. your IP address), is transmitted to a Google server in the USA and saved there. If IP anonymisation is activated on this website, your IP address is shortened before transmission in member states of the European Union or other contractual states of the agreement on the European Economic Area. Only in exceptional cases the full IP address is transmitted to a Google server in the USA and shortened there. Google will use this information in order to analyse your use of the website, to compile reports about the website activities for the website operator and to perform further services that are connected with the website use and the internet use. Moreover, Google will transmit this information to a third party when indicated, as far as this is legally mandatory or as far as a third party is processing this data on behalf of Google. Google will in no case connect your IP address with other data of Google. You can avoid the installation of cookies by adjusting the according settings of your browser software; however we would like to point out that in this case you might not be able to use all functions of this web site to the full extent. Furthermore you can block the registration of the data created by the Cookie (incl. your IP address) and related to your use of this website and the processing of this data by Google by downloading and installing the browser plugin available under tools.google.com/dlpage/gaoptout.
The GLS website uses the Google Analytics extension „gat._anonymizeIp();“. This ensures anonymised registration of IP addresses ("IP masking").
Status as of: 21/03/2017
The content of these Web pages has been put together with the utmost care. Nevertheless, GLS Germany accepts no liability for the information provided being correct, complete or up to date.
The layout of these Web pages and their elements are protected by copyright and partially by trademark. Uses that go beyond visiting the Web pages require the consent of GLS Germany.
In particular, downloading, republication, retransmission, reproduction or other use of the image material on these Web pages as an independent file is forbidden, unless it is expressly permitted in direct connection with the image material.
To make access to further information simpler for users, GLS Germany has linked to the Web pages of external providers on a small scale. As GLS Germany has no influence on the development of the linked Web pages, GLS Germany cannot accept any responsibility for the information provided on them.